- To monitor Client satisfaction so that we have a sound basis for continually improving relations and thereby increasing our market share.
- To continually reduce the level of nonconformance – not only in providing our services, but also in the quality management system itself.
- To continually monitor the performance of our suppliers and subcontractors, as they can contribute significantly to the overall efficiency of the business.
- To ensure that we have an adequate level of competence within our staff. This is brought about by careful recruitment and by arranging and providing adequate training.
Our quality system is planned to achieve these corporate objectives by setting operational objectives and targets for the performance of our processes. We review the process performance – and the objectives themselves – at Management Review and other periods as appropriate to the process or situation.