Quality Management System.

System Description

HAMAD MOHAMMAD ALADWAN CONTRACTING EST. (HMACE) has established a fully documented Quality Management System (QMS) based on business processes. It is our policy to ensure that:

  • Processes are identified together with their sequence and interaction and methods are established to measure and control them
  • Sufficient resources are available to support the implementation of these processes. Any outsourced processes e.g. Design, Procurement etc… are adequately controlled.



The QMS documentation includes policy, objectives, processes, procedures and records to provide proper operation and control of our quality activities. Documented processes and relevant procedures are developed for:

  • Document and records control
  • Internal Quality Audit
  • Control of Nonconformance
  • Corrective and Preventive Action

and also for any other activity where necessary to control the quality of our services. It is our policy to ensure that any documents existing in Engineering design including erection and Heat transfer, Oil and Gas infrastructure and other industrial projects are subject to access security and backup where required.


Documentation Structure

The system is essentially based around six categories of documentation:-

  1. Quality Manual (this manual) QMD – M01 – details the Quality Policies and Corporate Objectives of the Company. It also describes the structure of the QMS and broadly outlines the organization and key responsibilities. This manual also contains a Cross Reference Matrix to the clauses of ISO 9001:2000.
  2. Integrated Business Process – describes the relation between processes that go together to form the building blocks of the business. Our processes and associated systems are based around this Integrated Business Process. This relationship map shows the operational processes and the primary links in the contract value chain from enquiry to completion.
  3. Cross Functional Processes – individual processes identified in the Integrated Business Process. These processes show how departments or functions interact with each other to provide significant outputs from appropriate inputs.
  4. Procedures and other supporting documents – are generally functionally specific documents that describe how to carry out elements of a process. They include specific procedures, flowcharts, test methods, specifications, checklists etc… as appropriate to the task.
  5. References – references may be External (e.g. Standards, Machine Operation Manuals etc) or Internal (e.g. Price Lists, Vendor lists, Drawings etc..…).
  6. Records – provide evidence that the Quality Management System is working. They include completed forms, reports, minutes of meetings.
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